Service Availability
1. Eduka Solutions is committed to providing the highest quality service to all customers. To support this commitment, Eduka Solutions gives the following service level guarantees and observes the following schedule of penalties for any failure to meet those guarantees.
2. Eduka Solutions guarantees 99.99% Network Service Availability, measured on a calendar-month basis. Network Service Availability is defined as the ability of a user from anywhere in the world to ping the server you are using and to receive an average response of less than or equal to 500ms over a one hour period. Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to obtain the IP address of your server if you are unsure.
Backup Service
1. Eduka Solutions does not automatically backup customer Servers.
2. Eduka Solutions shall not accept responsibility for failure to provide any back-up service due to but not exclusively, faulty tapes, faulty hardware, faulty disks, incorrect or missed media changes, incorrect configuration software bugs or data corruption.
3. Eduka Solutions cannot guarantee the availability of any Server backups.
Hosting Infrastructure Unavailability
1. Eduka Solutions monitors the infrastructure as a whole but does not monitor individual VDSs, Dedicated Servers, websites or mailboxes. Server unavailability caused by denial of service attacks, mail bombing, and other Denial of Service techniques is not included in uptime/downtime calculations.
2. Server downtime is not recorded and no credit is issued during scheduled or emergency system maintenance. Outages caused by the actions beyond Eduka Solutions’s control including, but not limited to DoS attacks or other forms of intrusion are excluded from the uptime/downtime calculations.
Network Availability
1. Service unavailability resulting from network unavailability will be included in the Network Service Availability calculation. Network unavailability is defined as the Eduka Solutions network’s inability to pass incoming and outgoing TCP/IP traffic, including but not limited to backbone problems. Problems excluded include: problems on the customer’s portion of the network, interruptions of service caused by denial of service or similar attacks or other forms of intrusion.
Hardware Failure
1. In the event of an Eduka Solutions server or network device hardware failure, Eduka Solutions shall replace or repair hardware within 24 hours of Eduka Solutions determination that the hardware has failed. Such hardware failure, and repair and replacement of the hardware and the associated downtime shall not affect the Network Service Availability calculation.
Scheduled Maintenance
1. To guarantee optimal performance of the hosting infrastructure, it is necessary for Eduka Solutions to perform routine maintenance on the servers and network devices. Such maintenance often requires taking a number of Eduka Solutions servers off-line, typically performed during off-peak hours.
2. Eduka Solutions will give you advance notice of maintenance requiring servers to be taken off-line whenever possible. Eduka Solutions reserves one hour of Service unavailability per month for maintenance purposes. Such unavailability is not included in the Network Service Availability calculation.
Cancellations & Refunds:
1. Eduka Solutions reserves the right to suspend OR terminate services on receipt of Abuse complaints, with no notice.
2. A 30 day money back guarantee is available on managed shared hosting, reseller hosting, and VDS hosting, where you are not satisfied with the service provided. Domain registration Fees or Dedicated Server packages or SSL certificates or any add-on products or software licences do not come under the purview of this guarantee. Eduka Solutions reserves the right to decide whether or not to issue pro-rated refunds for requests made after 30 days.
3. Only first-time accounts are eligible for a refund. For instance, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
Refund for Non-compliance Hosting Infrastructure availability
1. For each full hour of Service availability falling below the guaranteed up-time guarantee, upon your notification (described below), Eduka Solutions will provide you with a refund in the amount of 5% of that months paid regular service charges. No element of software licenses shall be refunded.
2. To receive a refund you must send a request by email with your name, including all dates and times of server unavailability, to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , in the month immediately following the month for which the refund is requested.
3. Eduka Solutions will then compare the information provided by you to the server availability monitoring data Eduka Solutions maintains and notify you of the issuance of any refund. A refund is issued if the unavailability warranting the refund is confirmed by Eduka Solutions server monitoring data.
4. The total refund to you for any account may not exceed 50% of the monthly fees paid for that account during the month for which the refund is to be issued.
Change to Services
1. Eduka Solutions reserves the right to change the resource allocation for its services & also to change the prices listed on the website.
2. Eduka Solutions reserves the right to change or revise its policies at any time without prior notice.
1. Eduka Solutions is committed to providing the highest quality service to all customers. To support this commitment, Eduka Solutions gives the following service level guarantees and observes the following schedule of penalties for any failure to meet those guarantees.
2. Eduka Solutions guarantees 99.99% Network Service Availability, measured on a calendar-month basis. Network Service Availability is defined as the ability of a user from anywhere in the world to ping the server you are using and to receive an average response of less than or equal to 500ms over a one hour period. Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to obtain the IP address of your server if you are unsure.
Backup Service
1. Eduka Solutions does not automatically backup customer Servers.
2. Eduka Solutions shall not accept responsibility for failure to provide any back-up service due to but not exclusively, faulty tapes, faulty hardware, faulty disks, incorrect or missed media changes, incorrect configuration software bugs or data corruption.
3. Eduka Solutions cannot guarantee the availability of any Server backups.
Hosting Infrastructure Unavailability
1. Eduka Solutions monitors the infrastructure as a whole but does not monitor individual VDSs, Dedicated Servers, websites or mailboxes. Server unavailability caused by denial of service attacks, mail bombing, and other Denial of Service techniques is not included in uptime/downtime calculations.
2. Server downtime is not recorded and no credit is issued during scheduled or emergency system maintenance. Outages caused by the actions beyond Eduka Solutions’s control including, but not limited to DoS attacks or other forms of intrusion are excluded from the uptime/downtime calculations.
Network Availability
1. Service unavailability resulting from network unavailability will be included in the Network Service Availability calculation. Network unavailability is defined as the Eduka Solutions network’s inability to pass incoming and outgoing TCP/IP traffic, including but not limited to backbone problems. Problems excluded include: problems on the customer’s portion of the network, interruptions of service caused by denial of service or similar attacks or other forms of intrusion.
Hardware Failure
1. In the event of an Eduka Solutions server or network device hardware failure, Eduka Solutions shall replace or repair hardware within 24 hours of Eduka Solutions determination that the hardware has failed. Such hardware failure, and repair and replacement of the hardware and the associated downtime shall not affect the Network Service Availability calculation.
Scheduled Maintenance
1. To guarantee optimal performance of the hosting infrastructure, it is necessary for Eduka Solutions to perform routine maintenance on the servers and network devices. Such maintenance often requires taking a number of Eduka Solutions servers off-line, typically performed during off-peak hours.
2. Eduka Solutions will give you advance notice of maintenance requiring servers to be taken off-line whenever possible. Eduka Solutions reserves one hour of Service unavailability per month for maintenance purposes. Such unavailability is not included in the Network Service Availability calculation.
Cancellations & Refunds:
1. Eduka Solutions reserves the right to suspend OR terminate services on receipt of Abuse complaints, with no notice.
2. A 30 day money back guarantee is available on managed shared hosting, reseller hosting, and VDS hosting, where you are not satisfied with the service provided. Domain registration Fees or Dedicated Server packages or SSL certificates or any add-on products or software licences do not come under the purview of this guarantee. Eduka Solutions reserves the right to decide whether or not to issue pro-rated refunds for requests made after 30 days.
3. Only first-time accounts are eligible for a refund. For instance, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
Refund for Non-compliance Hosting Infrastructure availability
1. For each full hour of Service availability falling below the guaranteed up-time guarantee, upon your notification (described below), Eduka Solutions will provide you with a refund in the amount of 5% of that months paid regular service charges. No element of software licenses shall be refunded.
2. To receive a refund you must send a request by email with your name, including all dates and times of server unavailability, to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , in the month immediately following the month for which the refund is requested.
3. Eduka Solutions will then compare the information provided by you to the server availability monitoring data Eduka Solutions maintains and notify you of the issuance of any refund. A refund is issued if the unavailability warranting the refund is confirmed by Eduka Solutions server monitoring data.
4. The total refund to you for any account may not exceed 50% of the monthly fees paid for that account during the month for which the refund is to be issued.
Change to Services
1. Eduka Solutions reserves the right to change the resource allocation for its services & also to change the prices listed on the website.
2. Eduka Solutions reserves the right to change or revise its policies at any time without prior notice.
Eduka Hosting is specialized in Cpanel hosting, Joomla and Sharepoint.
Eduka Hosting - a brand of the Eduka Solutions group - is active in Belgium, The Netherlands, Germany, Austria and France
